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7 days ago
A rapidly growing business in the corporate accommodation space is seeking a senior operational leader to drive outstanding guest experience outcomes across Australia. This is an exciting opportunity to join a dynamic organization at a pivotal stage of growth and expansion.
About The OpportunityThis role is responsible for leading a high-performing team of operational managers and field staff, ensuring that service standards are consistently met and evolved in line with the global brand promise.
Key Responsibilities:- Execution of Global Guest Experience Playbook
- Team Leadership & Performance
- Country-Level GX Priorities & Projects
- Quality Control & Continuous Improvement
- 6+ years' experience in hospitality, property, or service-based operations, with a strong track record leading multiple assets or locations.
- Proven experience leading regional or multi-city teams in a guest-facing environment.
- Strong understanding of cost control, service design, and customer satisfaction metrics.
We are looking for a highly skilled and experienced individual who can lead our operational team to deliver exceptional results. If you have a passion for delivering outstanding guest experiences and a proven track record of success in a similar role, we would love to hear from you.
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