Travel Contact Centre Manager

1 month ago

Mile End, Australia Royal Automobile Association of South Australia Full time
  • Join SA’s leading Travel Provider
  • Permanent Full-Time position managing our Travel Contact Centre
  • Famil travel opportunities- see the world

Your new opportunity

Reporting to the Regional Sales Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans. You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge together with:

  • Direct, motivate and monitor team members, providing feedback and coaching when required
  • Ensure that team members consistently achieve allocated sales targets and minimum benchmarks
  • Solve escalated customer concerns to maintain a high level of customer satisfaction
  • Create and manage end to end travel bookings tailored to each customer’s needs 
  • Achieve and exceed your own set sales targets
  • Oversee booking management
  • Plus much more, found in the position description here

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

  • Certificate in Travel Tourism or relevant qualification
  • Demonstrated experience in travel consulting in both a consultant and leadership capacity
  • A strong desire to motivate, inspire and lead a team
  • A proven track record of sales achievement in the travel industry
  • In-depth knowledge of travel IT systems
  • Strong interpersonal skills with a reputation for making things happen

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community. 

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future. 

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits 

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

  • Famil travel opportunities- see the world
  • Free RAA premium road service & discounts on all RAA Products
  • Flexible Work Arrangements
  • Ongoing Training & Development Opportunities & Study Support Program
  • 12 weeks paid parental leave
  • Wellbeing Facilities and Corporate Health Insurance Plan

How to apply

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Monday December 2nd 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.



Required Skills

Required Experience
 

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