Brokerage Support Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $100,000
Job Description

We are seeking an exceptional Client Support Coordinator to join our team. In this role, you will be responsible for providing top-notch customer service and support to our clients.

As a key member of our team, you will work closely with our brokers to develop strong relationships with clients and referral networks. Your primary objective will be to ensure a smooth and efficient loan approval process for our clients.

Responsibilities include:

  • Building and maintaining relationships with clients, lenders, and other parties involved in the finance process;
  • Working together with banks and lenders to ensure a seamless loan approval process;
  • Responding to customer inquiries promptly and professionally, delivering exceptional customer service and building positive relationships;
  • Providing administrative support as and where required.
Requirements

To succeed in this role, you should possess:

  • Knowledge of the finance industry and brokerage operations (not necessary);
  • Solid exposure in administrative support with a strong sense of urgency;
  • Exceptional organizational and time management skills, with the capability to handle multiple tasks and prioritize effectively;
  • Proactive, self-motivated, enthusiastic team member, who can complete tasks independently;
  • Proven ability to meet deadlines and achieve targets; comfortable liaising with lenders, speaking to customers and other external parties such as accountants and vendor business partners;
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service;
  • Demonstrates honesty, integrity, and professionalism.

We are looking for someone with experience in customer service (2 years required) and preferably knowledge of the finance industry (1 year preferred). Work authorisation for Australia is also highly desirable.

What We Offer

Our company provides a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you will have access to ongoing training and opportunities for professional advancement.

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