E-Commerce Fraud Specialist

1 month ago

Sydney, New South Wales, Australia Woolworths Full time

About the Role

We are seeking a highly skilled E-Commerce Fraud Specialist to join our Group Security & Resilience team. As a key member of our team, you will play a critical role in verifying potentially fraudulent online orders for all Woolworths Group brands and minimizing financial losses.

Key Responsibilities

  • Perform thorough fraud reviews for e-commerce customer orders through various web tools and applications.
  • Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
  • Identify and report trends that pose a risk of financial loss to the group.
  • Liaise with stores on matters pertaining to online fraud, both current and historic.
  • Action chargeback notifications from banks into our fraud engine.

What We're Looking For

We're looking for an individual with a passion for working in a fast-paced environment, excellent interpersonal skills, and the ability to work autonomously. You'll have strong time management skills and be able to work with multiple web-based systems.

Working Hours

  • The team works on a roster basis with the requirement to work shifts between 5am-10pm Monday through Friday and on occasional weekends.
  • Must be available to work occasional weekends (1-2 full weekends per month).
  • Initial 4-6 week training period will be onsite at our Norwest office.

What We Offer

  • You'll be joining one of corporate Australia's largest teams, with opportunities for career growth and development.
  • Flexibility is valued and supported across Woolworths Group, including flexible work hours and locations.
  • Team discounts across our range of Woolworths Group brands and a robust rewards program.
  • A global business with endless career possibilities.

Our Culture

We're committed to creating a truly inclusive workplace where everyone feels they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply and welcome diversity in all its forms.

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