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E-Commerce Fraud Specialist

1 month ago

Sydney, New South Wales, Australia Woolworths Full time

About the Role

We are seeking an E-Commerce Fraud Specialist to join our Group Security & Resilience team. As a key member of our team, you will play a critical role in verifying potentially fraudulent online orders for all Woolworths Group brands and minimising financial losses.

Key Responsibilities

  • Perform fraud reviews for eCommerce customer orders through various web tools and applications.
  • Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
  • Report to management any identified trends that pose a risk of financial loss to the group.
  • Liaise with stores on matters pertaining to online fraud both current and historic.
  • Action chargeback notifications from banks into our fraud engine.

What We're Looking For

We are looking for an individual with excellent interpersonal skills, the ability to work autonomously, strong time management skills and be able to work with multiple web-based systems. You will have a passion to work in an energetic, exciting and fast-paced environment.

Working Hours

  • The team works on a roster basis with the requirement to work shifts between 5am-10pm Monday through Friday and on occasional weekends is essential.
  • Must be available to work occasional weekends (1-2 full weekends per month).
  • Initial 4-6 week training period will be onsite at our Norwest office.

What We Offer

  • You will be joining one of corporate Australia's largest teams, with a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact.
  • Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations, flexible career opportunities, and flexible leave options.
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Everyone Belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.