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Incident Resolution Specialist

2 months ago

Sydney, New South Wales, Australia Mable Full time
About the Role

Mable is seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Manager. This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.

Key Responsibilities
  • Develop and implement effective incident management procedures and protocols.
  • Monitor, investigate, and analyze incidents promptly, ensuring a thorough understanding of the root causes.
  • Manage the complaints resolution process in accordance with industry regulations and organizational policies.
  • Stay updated on relevant legislation, standards, and guidelines pertaining to the aged care and disability sector.
  • Supervise, develop, and coach the Incidents and Complaints Specialists.
Requirements
  • Relevant qualifications in healthcare management, social work, or a related field.
  • Proven experience in incidents and complaints management within the aged care and disability sector.
  • Previous experience managing a team.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
What We Offer

Mable is a dynamic and fast-paced environment that offers opportunities for growth and development. We are committed to providing a supportive and inclusive workplace culture.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.