Product Design Director

1 month ago

Sydney, New South Wales, Australia Airwallex Full time

About Airwallex

Airwallex is a unified payments and financial platform for global businesses. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices globally. Valued at US$5.6 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.

Responsibilities

Develop an in-depth understanding of domain knowledge across platform products and link the dots to see the big picture as we develop additional multi-disciplinary projects.

As a designer-in-the-arena, you will be hands-on and own strategic design projects that shape key customer experiences.

Work with cross-functional teams, including product managers and engineers, to understand user needs and develop innovative design solutions. Translate findings into simple yet engaging user experiences across platforms.

Navigate through ambiguity and explore the conceptual, JTBD, and competitive landscape to operate with business acumen and help achieve product market fit.

Lead a team of product designers, providing mentorship to help them grow their skills. Set clear career paths and coach designers regularly.

Oversee the end-to-end user experience designs of your team across desktop, mobile web, and app. Use your structural product knowledge to steer your team's designs as they storm through product requirements.

Provide concrete, actionable feedback to your team members, helping them steer through stakeholder and projects to achieve effective progression.

Proactively establish and evolve our design system and guidelines to ensure effective support, consistency, and high quality across all products. Promote a feedback-driven design culture focused on user outcomes.

Build a robust design team and design culture within the organization by mentoring designers and promoting user-centered design thinking.

Qualifications

8+ years of experience as a UX/Product designer, including 4+ years in a leadership role managing designers.

Experience working in a fast-paced tech start-up environment.

Strong product logic and first-principle thinking.

Ability to explore and thrive in ambiguous project contexts.

Solid track record of project management and delivery.

Outcome-oriented.

Financial industry experience is a plus, but intellectual curiosity is essential.

Experience working in complex systems that involve multi-disciplinary, multi-threaded user journeys and intricate object relationships.

A track record of recruiting and hiring a world-class design team.

Strong portfolio showcasing project experience with both UI and UX design for responsive web platforms. App experiences are a plus.

Expertise with design tools like Figma with strong visual design sensibility.

Expertise with growing Design Systems with complicated, cross-domain components.

Analytical and user-focused, able to understand complex problems, analyze data, identify insights, and turn them into simple yet impactful solutions.

Master communicator who can articulate design rationale and sell ideas to both technical and non-technical stakeholders.

Passion for mentorship and helping designers and teams achieve their full potential.

Degree in Design, HCI, or related field or equivalent battle-tested experience.

Airwallex is an equal opportunity employer. We value diversity and consider anyone seeking employment based on merit, qualifications, competence, and talent. We do not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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