Product Design Director

3 weeks ago

Sydney, New South Wales, Australia Airwallex Full time

About Airwallex – The Unified Payments Platform



Airwallex is the only unified payments and financial platform for global businesses. Our innovative solutions empower over 100,000 businesses worldwide, including leading companies like Brex, Rippling, Navan, Qantas, and SHEIN, to manage everything from business accounts, payments, spend management, and treasury. With a team of over 1,500 experts across more than 20 global offices, Airwallex has a strong presence in the market. Our company is valued at US$5.6 billion and backed by world-leading investors, including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures, and Mastercard.



We are looking for a skilled Product Design Director to join our team. The ideal candidate will have an in-depth understanding of domain knowledge across platform products and expertise in linking the dots to see the big picture. This role requires a hands-on approach, owning strategic design projects that shape key customer experiences.



Responsibilities


  • Develop a deep understanding of domain knowledge across platform products and have enough expertise to link the dots to see the big picture.
  • Be hands-on and own strategic design projects that shape key customer experiences.
  • Work with cross-functional teams, including product managers and engineers, to understand user needs and develop innovative design solutions.
  • Navigate through ambiguity and explore the conceptual, JTBD, competitive landscape, and operate with business acumen to help achieve product market fit.
  • Lead a team of product designers, providing mentorship to help them grow their skills and setting clear career paths and coaching designers regularly.
  • Oversee the end-to-end user experience designs of your team across desktop, mobile web, and app, using your structural product knowledge to steer your team's designs as they storm through the product requirements.
  • Provide concrete, actionable feedback to your team members, helping them steer through stakeholder and projects to achieve effective progression.
  • Proactively establish and evolve our design system and guidelines to ensure effective support, consistency, and high quality across all of our products. Promote a feedback-driven design culture focused on user outcomes.
  • Build a robust design team and design culture within the organization by mentoring designers and promoting user-centered design thinking.


Qualifications


  • 8+ years of experience as a UX/Product designer, including 4+ years in a leadership role managing designers.
  • Experience working in a fast-paced tech start-up environment.
  • Strong product logic & first-principle thinking.
  • Ability to explore and thrive in ambiguous project contexts.
  • Solid track record of project management and delivery.
  • Outcome-oriented.
  • Financial industry experience is a plus, but intellectual curiosity is essential.
  • Experience working in "complex systems" that involve multi-disciplinary, multi-threaded user journeys and intricate object relationships.
  • A track record of recruiting and hiring a world-class design team.
  • Strong portfolio showcasing project experience with both UI and UX design for responsive web platforms. App experiences are a plus.
  • Expertise with design tools like Figma with strong visual design sensibility.
  • Expertise with growing Design Systems with complicated, cross-domain components.
  • Analytical and user-focused, able to understand complex problems, analyze data, identify insights, and turn them into simple yet impactful solutions.
  • Master communicator who can articulate design rationale and sell ideas to both technical and non-technical stakeholders.
  • Passion for mentorship and helping designers and teams achieve their full potential.
  • Degree in Design, HCI, or related field or equivalent battle-tested experience.


Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.



Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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