Customer Service and Community Liaison

1 day ago


Hobart, Tasmania, Australia Bolton Clarke Full time
About the Role

We are seeking an experienced Customer Service Operator to join our team based at our Hobart office. As a key member of our team, you will be responsible for responding to client queries and providing exceptional customer service.

Key Responsibilities
  • Respond to incoming communications and action outbound communications to support client enquiries and referrals
  • Provide high-level customer service across all communication interactions
  • Manage a high volume of customer interactions, of varying nature, each day
  • Determine the nature of calls and provide appropriate responses, including transferring relevant calls to staff members or escalating as required
  • Record all client information in our client management system during interactions
  • Maintain up-to-date knowledge of funding programs and processes as applied to our Tasmanian Community Care Service
Requirements
  • Previous customer service experience, preferably in healthcare and/or community care
  • Knowledge of community and medical terminology is preferred
  • Demonstrated ability to provide exceptional customer service
  • Proven experience with Microsoft Office programs
  • Excellent interpersonal, communication, and time management skills
  • Ability to work effectively in a team environment
  • Valid working rights in Australia
  • Police Check (valid within the last 3 years)
  • Flu Vaccination (or willingness to obtain)
  • Evidence of one COVID-19 vaccination
What We Offer
  • $15,900 salary packaging + $2,650 meal & entertainment allowance
  • The opportunity to make a positive impact on the lives of individuals who wish to stay at home longer
  • Onsite parking option available
  • A great team environment that is warm and welcoming, with excellent training
  • Access to our Employee Assistance Program for staff and family
  • Private Health Insurance discounts with Medibank


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