Customer Service and Community Liaison
1 day ago
We are seeking an experienced Customer Service Operator to join our team based at our Hobart office. As a key member of our team, you will be responsible for responding to client queries and providing exceptional customer service.
Key Responsibilities- Respond to incoming communications and action outbound communications to support client enquiries and referrals
- Provide high-level customer service across all communication interactions
- Manage a high volume of customer interactions, of varying nature, each day
- Determine the nature of calls and provide appropriate responses, including transferring relevant calls to staff members or escalating as required
- Record all client information in our client management system during interactions
- Maintain up-to-date knowledge of funding programs and processes as applied to our Tasmanian Community Care Service
- Previous customer service experience, preferably in healthcare and/or community care
- Knowledge of community and medical terminology is preferred
- Demonstrated ability to provide exceptional customer service
- Proven experience with Microsoft Office programs
- Excellent interpersonal, communication, and time management skills
- Ability to work effectively in a team environment
- Valid working rights in Australia
- Police Check (valid within the last 3 years)
- Flu Vaccination (or willingness to obtain)
- Evidence of one COVID-19 vaccination
- $15,900 salary packaging + $2,650 meal & entertainment allowance
- The opportunity to make a positive impact on the lives of individuals who wish to stay at home longer
- Onsite parking option available
- A great team environment that is warm and welcoming, with excellent training
- Access to our Employee Assistance Program for staff and family
- Private Health Insurance discounts with Medibank
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