Conflict Resolution Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCare Full time $100,000 - $120,000
Dispute Resolution and Care Expert

The role of Dispute Resolution and Care Expert is to play a crucial part in resolving customer concerns in a timely, accurate, and compliant manner. This involves resolving customer complaints, investigating and remediating compliance and privacy breaches, preparing notices for regulatory bodies, maintaining and monitoring our Complaint Management Systems, and supporting customers who experience vulnerabilities.

Responsibilities:
  • Resolve customer complaints and other Customer Solutions team responsibilities.
  • Investigate and remediate compliance and privacy breaches while adhering to regulatory guidelines.
  • Prepare notices for regulatory bodies to ensure compliance.
  • Maintain and monitor our Complaint Management Systems.
  • Support vulnerable customers through our High Care process, providing utmost care and respect.
  • Collaborate with stakeholders to identify areas of improvement to enhance processes and services.
About the Role:
  • Extensive experience working in a customer complaints environment is essential.
  • Resilience and passion to thrive in a fast-moving, challenging, and customer-driven environment are required.
  • Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands is necessary.
  • High level of attention to detail is crucial.
  • Excellent written and verbal communication skills are needed to enable meaningful conversations with customers while maintaining empathy and customer values at all times.
What's On Offer:
  • Be part of a supportive team that's open-minded and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to on-demand learning resources and programs to support career development.
  • Insurance products, deals, and discounts across retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support financial wellness through discounted insurance products, superannuation matching, salary sacrificing, novated leasing, and referral bonus schemes.
  • The opportunity to take part in our Employee Share Purchase Program.

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