
Senior Conflict Resolution Specialist
2 weeks ago
Job Title:
Senior Conflict Resolution SpecialistThis role involves managing and resolving complex complaints in a timely manner, ensuring exceptional customer service and adherence to regulatory standards.
Main Responsibilities:
- Identify and analyze high-risk situations that may compromise public health and safety, recommending effective mitigation strategies.
- Lead a team of professionals in receiving, processing, and resolving cases, providing coaching, mentoring, and quality assurance feedback.
- Foster person-centered, trauma-informed, and culturally sensitive approaches to complaint management, promoting patient-centric care.
- Collaborate with senior executives and stakeholders to design and implement business processes, achieving operational and strategic objectives.
Key Qualifications:
- Exceptional conflict resolution and negotiation skills.
- Strong leadership and team management abilities.
- Detailed knowledge of regulatory frameworks and industry standards.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
About Us:
We are committed to delivering exceptional customer service and upholding the highest standards of integrity and professionalism.
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