Ambassador of Guest Satisfaction

3 days ago

Melbourne, Victoria, Australia beBeeGuest Full time $45,000 - $53,000

Delivering Exceptional Guest Experiences

At our dynamic hotel, we welcome guests as they are and provide a workplace where they can grow and learn every day.

We offer a unique blend of tradition and innovation, making sure that work brings purpose to your life.

Discover the limitless possibilities at our hotel and explore the exciting opportunities available.

About You

As a champion of guest satisfaction, you possess a keen eye for detail and a strong sense of reliability. You bring a dash of charisma to the team, easily communicating and connecting with others to create a positive atmosphere.

You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

Key Responsibilities
  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
  • Attend to all incoming calls in a professional and polite manner, striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

If this role aligns with your aspirations, please outline what would be the ultimate guest experience in one paragraph and include it with your application and resume.

Our Hotel

Our hotel features a range of amenities and services designed to meet the needs of travellers and professionals alike.

Guests can enjoy a selection of food & beverage venues, including Boccata, Amber State Taphouse & Kitchen, and Small holdings.

In addition to our exceptional dining options, the hotel features premier event spaces and a premium co-working space, Aerofoil.

This is a vibrant hub supporting the airport community as a place to gather and socialise.

What's in It for You?
  • Learning programs through our Academy platforms, ongoing training and development opportunities.
  • ALL Heartist Employee benefit card, offering discounted accommodation and food and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.

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