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Cleanliness and Guest Satisfaction Specialist
2 weeks ago
Job Description
">We are seeking an experienced and skilled Housekeeping Supervisor to lead our housekeeping team in maintaining high standards of cleanliness and guest satisfaction. As a key member of our operations team, you will be responsible for supervising and managing the housekeeping staff, including scheduling, training, and performance evaluations.
">Duties and Responsibilities
">- ">
- Supervise and manage the housekeeping staff, ensuring all tasks are completed efficiently and to high standards.">
- Oversee the daily operations of the housekeeping department, conducting regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.">
- Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.">
- Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.">
- Monitor and control departmental expenses, including supply usage and equipment maintenance.">
- Develop and implement training programs for new and existing housekeeping staff to ensure they are knowledgeable about procedures and standards.">
- Provide ongoing coaching and support to staff to enhance their skills and performance.">
Requirements
">To be successful in this role, you will require:
">- ">
- 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.">
- Strong knowledge of cleaning techniques, equipment, and safety standards.">
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.">
- Excellent organizational and multitasking abilities, with a keen eye for detail.">
- Strong communication and interpersonal skills, with a focus on customer service.">
About You
">We are looking for someone who is passionate about delivering excellent service and has a strong commitment to maintaining high standards of cleanliness and guest satisfaction.
">Benefits
">We offer a range of benefits, including:
">- ">
- Ongoing training and development opportunities.">
- A competitive salary package.">
- A supportive and dynamic work environment.">
- The opportunity to work for a distinguished brand.">
How to Apply
">If you are a motivated and experienced professional looking for a new challenge, please upload your resume and complete the requested work history and education information. We look forward to hearing from you
