Experience Officer
1 week ago
Job Summary:
We are seeking a highly motivated and enthusiastic Visitor Experience Officer to join our team. As a key member of our Visitor Services Team, you will be responsible for delivering exceptional customer service experiences for our visitors, ensuring a consistent and high-quality service across all areas of our operations.
Key Responsibilities:
- Provide exceptional customer service to visitors, responding to inquiries, and resolving issues in a professional and courteous manner.
- Contribute to the development and implementation of visitor engagement strategies to enhance the overall visitor experience.
- Work collaboratively with our team to maintain a safe and secure environment for visitors, staff, and our collection and retail stock.
- Assist with the delivery of public programs, events, and exhibitions, including setup, light cleaning, and basic maintenance of activity spaces.
- Process retail operations in the shop, including sales, online transactions, and visual merchandising to enhance the visitor experience.
- Contribute to visitor evaluation projects, including data collection and visitor observations.
- Maintain the cleanliness of public spaces, exhibitions, displays, and the shop during shifts.
- Support management with various functions, including mentoring new staff, hosting VIP tours, and administrative duties.
- Contribute to the continuous improvement of quality and efficiency of services and work processes within the Visitor Services Team.
Requirements:
- A current First Aid qualification or ability to obtain one within the first three months of employment.
- A valid driver's license with the ability to operate manual vehicles.
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