Hotel Experience Coordinator

2 days ago


Hobart, Tasmania, Australia The Henry Jones Art Hotel Full time

About The Henry Jones Art Hotel

A 5-star luxury hotel that seamlessly blends historic and modern design, The Henry Jones Art Hotel is a unique destination for art lovers.

What We Offer:

  • An estimated salary of $60,000 - $80,000 per annum, depending on experience
  • The opportunity to work in a dynamic and fast-paced environment with a diverse range of guests
  • A comprehensive training program to develop your skills and knowledge
  • A free meal while on shift
  • Access to exclusive perks offered to Federal Group employees, including discounts both internal and external, staff meals, and a range of additional benefits to enhance your experience with us

About the Role:

We are seeking an experienced Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for managing reservations, assisting guests as a porter, parking cars as a valet, and greeting and checking in guests as a front desk receptionist.

Key Responsibilities:

  • Manage reservations and respond to guest inquiries
  • Assist guests with luggage and provide information about hotel facilities and services
  • Park cars as a valet and provide exceptional customer service
  • Greet and check in guests as a front desk receptionist, handling all aspects of guest registration and payment

Requirements:

  • Excellent communication and interpersonal skills
  • Experience with hotel reservations software (RMS) preferred but not essential
  • Previous experience in a front office role or customer service is preferred
  • Ability to multitask and work well under pressure
  • A current full manual driver's license
  • A flexible approach to working hours over a 7-day roster including weekends, public holidays, and evening shifts


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