Hotel Experience Coordinator
2 days ago
About The Henry Jones Art Hotel
A 5-star luxury hotel that seamlessly blends historic and modern design, The Henry Jones Art Hotel is a unique destination for art lovers.
What We Offer:
- An estimated salary of $60,000 - $80,000 per annum, depending on experience
- The opportunity to work in a dynamic and fast-paced environment with a diverse range of guests
- A comprehensive training program to develop your skills and knowledge
- A free meal while on shift
- Access to exclusive perks offered to Federal Group employees, including discounts both internal and external, staff meals, and a range of additional benefits to enhance your experience with us
About the Role:
We are seeking an experienced Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for managing reservations, assisting guests as a porter, parking cars as a valet, and greeting and checking in guests as a front desk receptionist.
Key Responsibilities:
- Manage reservations and respond to guest inquiries
- Assist guests with luggage and provide information about hotel facilities and services
- Park cars as a valet and provide exceptional customer service
- Greet and check in guests as a front desk receptionist, handling all aspects of guest registration and payment
Requirements:
- Excellent communication and interpersonal skills
- Experience with hotel reservations software (RMS) preferred but not essential
- Previous experience in a front office role or customer service is preferred
- Ability to multitask and work well under pressure
- A current full manual driver's license
- A flexible approach to working hours over a 7-day roster including weekends, public holidays, and evening shifts
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