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Retail Operations Manager

1 month ago

Sydney, New South Wales, Australia Cotton On Group Full time
About Cotton On Group

We're a global retailer with a diverse team of 20,000 across the world. Our culture is centered around belonging and we strive to create workplaces where each individual can be their authentic self.

Salary Information

The estimated annual salary for this role is $80,000 - $120,000 based on industry standards and market research in Australia.

About the Role

As a Store Manager at Cotton On Group, you will play a key role in driving business outcomes and creating great experiences for our customers. Your leadership skills will enable your team to build a culture that fosters engagement, productivity, and results-driven performance.

You will be responsible for leading and embedding a culture that promotes customer-centricity, employee empowerment, and operational excellence. This includes coaching your team to deliver multiple brand moments and an elevated flagship experience for our customers.

In addition, you will work closely with your Field VM and Merch partners to provide customer and store insights to drive results and create great experiences for our customers.

Key Responsibilities
  1. Lead and embed a culture that builds a team of engaged product and brand ambassadors within your store.
  2. Enable and empower your Store Management team who are customer-first, people-focused, and results-driven.
  3. Coach your team to deliver multiple brand moments and an elevated flagship experience for our customers to shop seamlessly throughout your store.
  4. Identify your team's development needs and motivators to drive wellness, engagement, and performance to build our bench for future succession.
  5. Work with your Field VM and Merch partners to provide customer and store insights to drive results and create great experiences for our customers.
  6. Manage store schedules and wages effectively to achieve productivity and wage targets.
Benefits
  • Competitive base salary + superannuation.
  • Local and Global career growth opportunities.
  • 50% off Cotton On Group Brands.
  • Wellness support 24/7 – mental health, relationships, family + more.
  • Discounts for you and your family - medical, travel, financial + more.