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Commercial Loan Operations Specialist
2 weeks ago
About Us
Job Title: Customer Service SpecialistWe are seeking a skilled and detail-oriented individual to join our team as a Customer Service Specialist.
This is an exciting opportunity for someone who wants to make a meaningful impact in the commercial loan sector. The ideal candidate will be responsible for managing post-settlement tasks, including registration of security documents and paper security packets.
In this role, you will work closely with internal and external stakeholders to resolve customer inquiries, complaints, and issues. Your excellent communication skills will help you build strong relationships with customers and stakeholders alike.
You will also be responsible for identifying opportunities to improve processes within your team or work area. This could involve undertaking investigations into customer requests or transactional/exception-based issues.
- Key Responsibilities:
- Providing superior levels of internal and external customer service by responding to and managing customer enquiries, complaints, and issues.
- Identifying opportunities to enhance operational efficiency within your team or work area.
- Undertaking research into customer requests or resolving exception-based issues.
You will contribute to and/or complete reconciliations, undertake general administrative duties, and practice prudent risk management by identifying business risks.
The ideal candidate should have experience in commercial, business banking, or retail operations lending processes, along with a passion for continuous improvement and learning.
