Travel Sales Consultant

2 days ago


Geelong, Victoria, Australia RACV Full time
About the Opportunity

We are seeking an experienced Retail Travel Sales Consultant to join our Travel and Experiences team of experts at RACV. As a key member of our team, you will provide exceptional customer service to our members and customers when planning their travel adventures.

Your Key Responsibilities
  • Promote holiday packages, flights, hotels, cruises, tours, and experiences to customers
  • Assist customers with face-to-face in-store and online service, managing new enquiries, quotes, itineraries, amendments, and cancellations
  • Facilitate domestic and international travel bookings and payments between travellers and suppliers, using Amadeus GDS
  • Convert enquiries into confirmed bookings, cross-selling and up-selling of travel products
  • Manage travel credits, refunds, and changes
  • Attend sales meetings and achieve targets and KPIs
  • Attend industry events, such as supplier and product events, ship inspections, and travel expos
What You'll Need to Be Successful
  • Travel sales consultant experience in a retail agency environment, essential
  • Certificate 3 in Travel or higher, preferred
  • Amadeus, Sabre, or Galileo GDS experience
  • Passion for the travel industry and personal travel experience
  • Excellent customer service and communication skills
  • Outstanding organisational, attention to detail, and problem-solving skills
  • Ability to manage workflow, set goals, meet sales targets, and work productively
We Are Offering
  • Permanent Full-time position
  • Competitive Salary
  • Discounts on RACV products and resorts
  • TRAVEL Bonus Scheme, Famils, and Supplier Incentives
  • Uniform provided


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