Travel Sales Consultant
2 days ago
We are seeking an experienced Retail Travel Sales Consultant to join our Travel and Experiences team of experts at RACV. As a key member of our team, you will provide exceptional customer service to our members and customers when planning their travel adventures.
Your Key Responsibilities- Promote holiday packages, flights, hotels, cruises, tours, and experiences to customers
- Assist customers with face-to-face in-store and online service, managing new enquiries, quotes, itineraries, amendments, and cancellations
- Facilitate domestic and international travel bookings and payments between travellers and suppliers, using Amadeus GDS
- Convert enquiries into confirmed bookings, cross-selling and up-selling of travel products
- Manage travel credits, refunds, and changes
- Attend sales meetings and achieve targets and KPIs
- Attend industry events, such as supplier and product events, ship inspections, and travel expos
- Travel sales consultant experience in a retail agency environment, essential
- Certificate 3 in Travel or higher, preferred
- Amadeus, Sabre, or Galileo GDS experience
- Passion for the travel industry and personal travel experience
- Excellent customer service and communication skills
- Outstanding organisational, attention to detail, and problem-solving skills
- Ability to manage workflow, set goals, meet sales targets, and work productively
- Permanent Full-time position
- Competitive Salary
- Discounts on RACV products and resorts
- TRAVEL Bonus Scheme, Famils, and Supplier Incentives
- Uniform provided
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