Senior Technology Operations Manager
7 days ago
Job Title: Senior Technology Operations Manager
The Enterprise Technology team is a key part of our Global Technology group, headed up by our CTO. The team consists of around 160 people distributed across several teams.
We are seeking an experienced Senior Technology Operations Manager to join our team. As a senior leader, you will play a pivotal role in delivering a world-class technology experience for our internal users.
Your responsibilities will include leading the User Experience function, ensuring smooth day-to-day support operations, driving continuous improvement in user experience, and enabling the adoption of modern, cloud-based, and AI-driven support solutions.
This is a hands-on technical leadership role that combines service delivery, people management, and strategic planning. You will lead a team of engineers and support specialists, ensuring our colleagues receive high-quality support for their devices, collaboration tools, and physical tech environments.
You will work closely with other leaders across the Enterprise Technology group to deliver integrated and seamless user experiences. A key focus of this role is driving the adoption of AI technologies within the support experience to elevate the way our staff engage with technology.
Key Responsibilities:
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