Customer Service Operations Director

3 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000
Job Title

We are seeking an experienced Customer Service Manager to lead our dynamic team. This is a full-time leadership role in a fast-paced environment where you will drive service excellence and optimize processes.

  • Lead and develop a high-performing team of customer service and warehouse professionals, fostering a culture of performance and accountability.
  • Ensure seamless customer experiences by delivering accurate information, timely reporting, and solutions-driven service.
  • Coach, mentor, and train your team to exceed key performance indicators (KPIs) and continuously improve.
  • Closely collaborate with internal teams and key stakeholders to enhance customer outcomes.
  • Drive operational efficiency by analyzing workloads and setting productivity goals.
  • Implement process improvements to optimize customer service operations.
  • Maintain compliance with industry regulations and company policies.
Key Requirements
  • Proven leadership experience in customer service within the transportation, logistics, or warehousing industries.
  • Strong people management skills, with the ability to inspire, mentor, and develop a high-performing team.
  • Experience handling complex customer interactions and delivering effective solutions.
  • Proficiency in transport and warehouse management systems.
  • A deep understanding of industry regulations and operational best practices.
  • The ability to perform under pressure.
Benefits and Opportunities
  • A competitive salary and job security in a growing global business.
  • A strong, safety-first culture.
  • A supportive, team-focused work environment.
  • The opportunity to make a real impact in a leadership role.

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