Customer Service and Operations Director

3 days ago

Brisbane, Queensland, Australia beBeeManager Full time $70,000 - $80,000

Job Role:

The Customer Service and Administration Manager plays a pivotal role in delivering exceptional customer service across the organization. Key responsibilities include designing, implementing, and managing processes, procedures, and workflows to maintain compliance and optimize daily operations.

Key areas of focus include:

  • Managing day-to-day administration tasks effectively
  • Mentoring customer service teams to achieve outstanding results
  • Overseeing operational requirements, including scheduling and staff utilization
  • Preparing management reports and analyzing data for informed decision-making
  • Contributing to marketing strategies to drive business growth
  • Collaborating with the finance team on debtors, invoicing, and purchasing matters
  • Recruiting and developing staff to enhance team performance
  • Providing support to staff and management as needed

Requirements:

  • Minimum 3 years' experience in a similar leadership role within a fast-paced services industry
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Ability to work independently and manage time effectively
  • Capacity to thrive in a team environment and meet deadlines

Benefits:

This is an exciting opportunity to join a dynamic company with a strong focus on growth and development. Successful candidates can expect a competitive salary and long-term career prospects.

Responsibilities:

As a key member of our team, you will be responsible for:

  • Designing and implementing effective customer service strategies
  • Mentoring and developing customer service teams
  • Overseeing operational requirements and optimizing daily operations
  • Preparing and analyzing management reports
  • Contributing to marketing strategies and campaigns

Requirements:

We are seeking a highly motivated and experienced individual with:

  • Minimum 3 years' experience in a similar leadership role
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Ability to work independently and manage time effectively

What We Offer:

In addition to a competitive salary and long-term career prospects, we offer a dynamic and supportive work environment that fosters growth and development.

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