Exceptional Customer Experience Specialist

3 days ago

Fairfield, Queensland, Australia beBeeCustomerService Full time $30,000 - $35,500
Customer Service Representative Opportunity

We are seeking a highly skilled and motivated individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service through various channels.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner via phone, email, and chat.
  • Resolve issues related to orders, delivery, and products efficiently.
  • Collaborate with logistics and operations teams to address fulfillment challenges.
  • Maintain accurate records in our CRM system and document case notes.
  • Provide feedback to enhance service processes and improve customer satisfaction.
Requirements:
  • Minimum 2-3 years of experience in a busy customer service or call centre environment, preferably in FMCG or e-commerce.
  • Strong communication skills, ability to work under pressure, and excellent problem-solving skills.
  • Confidence in using CRM and ticketing systems.
  • Value collaboration and delivering exceptional service to customers.
Why Work With Us:
  • Join a strong, established national brand with a supportive culture.
  • Develop cross-functional experience and advance your skills.
  • Enjoy flexible remote options and a balanced rotating roster.

This is an exciting opportunity to make a real difference in the lives of our customers.

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