Customer Experience Solutions Specialist

7 days ago

Fairfield, Queensland, Australia beBeeCustomerExperience Full time $55,000 - $85,000
About the Role

We are seeking a customer-focused professional to deliver exceptional service and resolve customer queries.

Key Responsibilities
  1. Provide support and guidance to customers through various channels.
  2. Maintain excellent relationships with internal and external stakeholders.
  3. Manage customer bookings and ensure timely confirmations.
  4. Handle customer inquiries, including operations, quotations, subcontracting, price increases, and complaints.
Requirements
  1. A background in customer service or a related field is desired but not essential.
  2. A strong focus on customer satisfaction and a positive attitude.
  3. The ability to work in a fast-paced environment with rapidly changing priorities.
  4. Strong communication and problem-solving skills.
  5. Proficiency in CRM systems is an advantage.
What We Offer

This role is ideal for someone passionate about delivering exceptional customer experiences. Our organization values your contribution and supports your growth, making this a great opportunity to develop your skills and advance your career. You will have the chance to build on your expertise and take on new challenges.

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