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Team Leader

2 months ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Job Title: Team Manager

At Tal Services Limited, we are seeking an experienced Team Manager to lead our Claims team. As a key member of our organization, you will be responsible for delivering an outstanding claims experience while effectively managing risk and ensuring regulatory compliance.

Key Responsibilities:

  • Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
  • Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with Tal Services Limited's goals.
  • Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and Tal Services Limited's standards.
  • Ad-hoc Duties: Perform other tasks as required to support the team and the business.

Requirements:

  • At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
  • Strong knowledge of Insurance (Preference given to Life Insurance experience)
  • Demonstrated experience in operational management
  • Excellent communication and presentation skills
  • Sound knowledge of claims handling practices
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable)

What We Offer:

At Tal Services Limited, we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.

Additional Information:

Tal Services Limited is recognized by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognize their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.