Team Leader

2 weeks ago

Sydney, New South Wales, Australia InDebted Full time

This is a Team Leader role with InDebted, a leading company in AU, where you will support and assist in the daily operations of the collections team, ensuring efficient processes, strong team performance, and adherence to regulations and policies.

**Key Responsibilities:**

  • Support the Collections Team in supervising day-to-day team operations and implementing collection strategies.
  • Set clear team goals, delegate tasks, and manage deadlines.
  • Monitor team performance, report on metrics, and ensure adherence to guidelines and regulations.
  • Mentor, guide, and provide training to team members to maintain high performance standards.
  • Handle escalated cases, complex issues, and customer disputes, ensuring timely and effective resolutions.
  • Promote a collaborative and positive team environment, recognising high performance and encouraging creativity.
  • Foster professional relationships with customers while ensuring effective debt recovery.
  • Address customer complaints professionally, ensuring all activities comply with regulatory requirements.
  • Assist with hiring processes, training new team members, and overseeing quality and compliance of team work.
  • Analyse data to identify trends, suggest improvements, and promote team adherence to performance goals.
  • Generate comprehensive reports on team performance and mission-related objectives.
  • Suggest and organise team-building activities to foster collaboration and creativity.

**Requirements:**

  • Minimum of 2 years proven experience in a collections role as a team leader/supervisor.
  • Familiarity with debt collection laws and practices.
  • Results-driven, with a focus on achieving targets and team objectives.
  • Strong organisational skills, with the ability to manage time and priorities effectively.
  • Knowledge of performance metrics, and experience analysing data for team improvement.
  • Excellent communication and leadership skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to build trust and foster positive relationships within the team and with customers.
  • Emotional intelligence, patience, and resilience in handling escalated matters.
  • A collaborative mindset, encouraging innovation and creativity from team members.
  • Attention to detail with the ability to see the bigger picture.

After 12 months, you will have consistently helped the team meet or exceed debt revenue goals, recognised for your strong leadership skills, and trusted to handle escalated and complex cases with professionalism and efficiency.

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