Experience the Ultimate in Customer Service as a Premium Host

3 days ago


Gold Coast, Queensland, Australia The Star Gold Coast Full time

The Star Gold Coast is a premier entertainment and leisure destination, renowned for its exceptional service and unparalleled experiences. Our mission to create fun at trusted destinations has resulted in an unrivaled experience for our guests.

We are seeking a highly skilled and passionate Premium Services Host to join our team. As the face of our premium gaming experiences, you will provide exceptional service to our valued guests, ensuring a positive and memorable experience for all.

This is a fantastic opportunity to build lasting connections with our local, interstate, and international guests. You will become an expert in the Star Club Loyalty Program, promoting member benefits and addressing guest enquiries with ease.

Some of your key responsibilities include:

  • Responding to guest enquiries and requests in a timely and professional manner
  • Maintaining a thorough understanding of gaming promotions and services
  • Managing multiple systems to manage memberships and Private Gaming Room access
  • Assisting with Gaming Promotions & Draws
  • Promoting Safer Gambling & Monitoring the Responsible Service of Alcohol
  • Supporting the Hosting team with Meet & Greet and Farewell arrangements for VIP members

To excel in this role, you will require:

  • Exceptional customer service skills and a genuine passion for creating memorable guest experiences
  • Attention to detail and the ability to anticipate and meet guests' needs
  • Computer literacy in Microsoft Excel and Word, with the ability to learn other casino operating systems
  • Flexibility to work across a 24/7 roster
  • Sound knowledge of the local area and surrounds

We offer a range of benefits, including:

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Uniform laundered and ready for you daily on property
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays
  • Discounted parking available
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+

At The Star Gold Coast, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests and employees. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

The estimated salary for this position is around $75,000 per annum, based on industry standards and location.


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