AV Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $100,000

Customer Experience Champion

Job Opportunity

At Centorrino Technologies, we're a community that sets high standards and achieves them. We've been recognized for excellence in workplace culture and customer satisfaction.

Key Responsibilities
  • Coordinate resources for AV technicians and subcontractors, arrange backfill and emergency coverage to maintain seamless operations.
  • Manage and optimize schedules for AV Field technicians, ensuring timely and efficient service delivery.
  • Serve as the primary point of contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave.
  • Liaise confidently with clients, subcontractors, and internal teams via phone and email, providing excellent communication and customer service.
Requirements
  • A strong commitment to delivering exceptional service and solutions that meet client needs.
  • Proven ability to manage complex schedules and balance multiple priorities with ease.
  • Excellent verbal and written communication skills, with professionalism to liaise with team members, clients, and stakeholders.
  • Meticulous attention to detail when maintaining schedules, records, and reports.
Benefits
  • Our company is more than just a workplace – it's a hub of inspiration and creativity where employees love to work.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximize your money.

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