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Customer Service Liaison

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Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $82,500
Job Overview

This role entails providing premium customer service in a dynamic environment, supporting the Customer Service team and Travelling Stock Reserve Team.

Key Responsibilities
  • Support customers with inquiries and concerns
  • Assist landholders navigate services across biosecurity, animal and plant health, natural resource management and more
  • Resolve complaints and promote continuous improvement in customer service delivery
  • Develop guides and procedures for customer service teams
  • Build partnerships with internal teams and external clients
About You

As a collaborative team player, you will possess excellent communication skills, be confident using technology and adept at handling multiple priorities. You will be a key point of contact for your community.

Requirements
  • Strong customer service skills and attention to detail
  • Confidence using technology and digital platforms
  • A flexible attitude and willingness to contribute