Guest Service Liaison

3 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000

Job Title: Guest Service Liaison

Overview:

We are seeking a dedicated and enthusiastic Guest Service Liaison to join our team. As a key member of our hospitality staff, you will play a vital role in delivering exceptional customer experiences and ensuring seamless guest interactions.

Responsibilities:

  • Provide warm and welcoming reception to guests, facilitating smooth check-ins and check-outs while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide excellent service.
  • Process guest reservations, updates, and special requests efficiently, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.

Benefits:

  • Career growth opportunities through learning and development programs.
  • Exclusive access to hotel deals and discounts for stays at Minor Hotels in Australasia, as well as international accommodation discounts.
  • Retail rewards and cashback options at top retailers in AU/NZ.
  • Discounted entertainment and activities.
  • Exclusives health insurance offers and workplace banking benefits.
  • Generous leave policies, including parental and birthday leave.
  • Wellness support and Employee Assistance Programs (EAP).

Our Organization:

We are a dynamic organization dedicated to delivering exceptional guest experiences. We invest in our employees' skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Eligibility:

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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