Supportive Care Specialist

2 weeks ago

Goondiwindi, Australia beBeeCustomer Full time $48,000 - $60,000
Job Title: Customer Service Professional

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Professional.

Key Responsibilities:
  • Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Manage client interactions, including scheduling appointments, handling queries, and resolving issues.
  • Collaborate with clinicians to ensure seamless delivery of services.
  • Contribute to the efficient operation of the clinic, including opening and closing procedures.
  • Manage the clinic phone line and shared email inbox, responding to client inquiries and resolving issues promptly.
  • Process payments accurately and efficiently.
  • Utilize software applications effectively to support business operations.


Requirements:
  • Prior experience in customer-facing roles, with a proven track record of delivering excellent service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work autonomously and as part of a team, demonstrating flexibility and adaptability.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Intermediate computer skills, with proficiency in software applications relevant to the role.


What We Offer:
  • A competitive remuneration package, including base salary and performance bonuses.
  • Opportunities for professional growth and development, with ongoing training and support.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • A chance to make a positive impact on the lives of our clients, contributing to a values-driven culture.
  • Access to discounts and benefits through our Employee Enrichment Hub.


About Us:

Our organization is dedicated to providing high-quality hearing health care services, with a network of clinics across the country. We strive to deliver exceptional results, while fostering a culture of respect, empathy, and inclusivity.

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