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Customer Service Representative

2 weeks ago

Southern Downs Regional, Australia beBeeCustomerSupport Full time $40,000 - $80,000
Job Title: Customer Service Representative

The ideal candidate will be responsible for delivering exceptional customer service via various communication channels. They will provide prompt, professional, and courteous assistance to customers, handle complaints and concerns, and offer solutions in a timely manner.

Key Responsibilities:
  • Customer Support: Provide assistance to customers via phone, email, chat, and social media platforms.
  • Issue Resolution: Handle customer complaints and concerns, offering solutions in a timely and effective manner.
  • Product/Service Knowledge: Maintain up-to-date knowledge of products, services, and promotions to assist customers accurately.
  • Order Processing & Tracking: Assist with placing orders, tracking shipments, processing returns, and managing refunds where applicable.
  • Data Entry & Record Keeping: Accurately record customer interactions, transactions, and feedback using CRM systems.
  • Escalation Management: Identify critical issues and escalate them to senior support staff or management when necessary.
  • Quality Assurance: Ensure adherence to quality standards and company policies while handling all customer interactions.
Requirements:
  • Education: High school diploma or equivalent is required. Graduates are preferred.
  • Experience: Prior experience in customer service, telecalling, or a BPO environment is a plus.
  • Communication Skills: Excellent verbal and written communication skills in English.