ICT Technical Support Specialist

2 weeks ago

City of Greater Dandenong, Australia beBeeTechnical Full time $90,000 - $120,000

We are seeking a skilled and motivated ICT Support professional to join our team. The ICT Support role is a challenging and rewarding position that requires a highly skilled individual to provide essential frontline IT support services.

Key Responsibilities:
  • IT Service Delivery: Provide end-to-end IT support for users and equipment, ensuring operational continuity and adhering to ITILv4 standards. Manage user accounts, troubleshoot hardware and software issues, and maintain the IT asset database.
  • Customer Engagement: Deliver exceptional technical support with professionalism and empathy to parents, students, and staff. Proactively meet academic staff's technical needs and maintain positive user experiences across the school community.
  • Service Improvement: Utilise monitoring tools to identify and resolve potential IT issues before they impact users. Continuously improve ICT services to enhance sustainability and efficiency within the organisation.

We require a team player who brings the following skills and experience:

  • Minimum 2+ years of end-user support experience.
  • Proficient in Microsoft Active Directory, Intune/SCCM, and Apple iOS device management.
  • Certified in Microsoft 365 Endpoint Administrator Associate and CompTIA A+.
  • Familiarity with current protocols, operating systems, and IT standards.
  • Customer service-oriented with strong prioritisation skills, effective communication, self-motivated team player capable of independent work in a small team.

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