Expert ICT Professional Wanted

15 hours ago

Dandenong, Victoria, Australia beBeeTechnical Full time $60,000 - $95,000
ICT Technical Support Specialist

We are seeking an experienced ICT professional for a 12-month contract with one of our government clients. This position is based in Dandenong, making it ideal for candidates residing in the South Eastern suburbs. Only Australian citizens can apply.

  • Strong technical skills with a demonstrated ability to quickly adapt to new challenges.
  • Solid understanding of data networking, including WAN and LAN (both ethernet and Wi-Fi), with knowledge of switching between connection types.
  • Hands-on experience in user onboarding, device imaging, software and hardware upgrades, and decommissioning of equipment.
  • Well-developed interpersonal skills with the ability to collaborate effectively within a team, ideally in an ICT-related role.
  • Strong analytical and problem-solving abilities, with a demonstrated aptitude for lateral thinking.
  • Proactive, self-motivated, and committed to maintaining a positive work ethic.
  • A strong inclination toward continuous learning, research, and curiosity-driven self-improvement.
  • Ability to establish and maintain productive relationships with stakeholders.
  • Proven time management skills, with the ability to prioritize tasks effectively to meet deadlines and achieve objectives.

Key Responsibilities:

  • Provide onsite and remote technical support for End User Computing (EUC) infrastructure at the local office, including laptops, printers/scanners, mobile devices, and tablets.
  • Deliver Level 2/3 ICT technical support for commercial software applications used by local staff.
  • Manage and distribute the ICT laptop and desktop fleet, ensuring accurate updates in asset registers.
  • Configure and support networked multi-function devices.
  • Provide and support ICT assistive technologies.
  • Facilitate office refits and relocations of ICT end-user hardware.
  • Monitor and manage ticket queues, triaging and resolving tickets efficiently.
  • Assist users with video conferencing and telephony, including Microsoft Teams.
  • Deliver day-to-day IT support to staff, including VIP personnel.

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