Workforce Management Specialist

3 days ago

Brisbane, Queensland, Australia beBeeWorkforce Full time $60,000 - $80,000

As a key member of our team, you will serve as the primary point of contact between us and our client. This role involves managing day-to-day operations of the temporary workforce, ensuring a positive employee experience, meeting client staffing needs, and maintaining compliance and performance metrics.

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Responsibilities:

  • Serve as the on-site liaison between us and our client, building and maintaining positive relationships with client leadership and HR.
  • Manage day-to-day activities of temporary employees, including attendance, onboarding, performance, coaching, and retention.
  • Coordinate with recruiting teams to ensure proper candidate flow to meet client staffing needs.
  • Conduct on-site orientations and training sessions for new hires, ensuring understanding of job duties, safety procedures, and policies.
  • Track and monitor timekeeping, attendance, and productivity metrics; escalate issues and provide coaching or corrective action as needed.
  • Provide daily, weekly, and monthly reporting on headcount, turnover, attendance, and performance metrics to internal and external stakeholders.
  • Respond promptly and professionally to any client or employee concerns, resolving issues effectively and escalating as necessary.
  • Support compliance with labor laws, company policies, and client regulations.
  • Partner with internal departments, including compliance, payroll, recruiting, and operations, to ensure smooth service delivery.
  • Maintain confidentiality and sensitivity in all employee interactions.
  • Perform additional job-related duties as assigned.

Qualifications:

  • Bachelor's degree in Business, Human Resources, or related field preferred.
  • 2+ years of experience in Human Resources, staffing, recruitment, or workforce management.
  • Prior supervisory or team leadership experience preferred.
  • Experience working with manufacturing or light industrial clients is a plus.
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving abilities.
  • Proven ability to manage and motivate a diverse hourly workforce.
  • High level of integrity, discretion, and professionalism.
  • Proficiency with applicant tracking systems (ATS), timekeeping software, and Microsoft Office Suite.

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