Technical Support Specialist Role

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $78,240 - $108,980

Technical Support Specialist Role

We are seeking a skilled professional to deliver exceptional customer service and technical support.

The Ideal Candidate

  • Must have experience within a call centre technical support environment
  • Hold certifications such as Cisco CCNA
  • Possess strong communication skills, the ability to work autonomously, and adapt to changing priorities and unexpected fault scenarios

Key Responsibilities

  • Ensure fault investigations, customer updates, and documentation are thorough, precise, and compliant with process standards
  • Maintain consistent performance across long 12-hour shifts with rotating day/night schedules

About This Opportunity

You will have the chance to work in a fast-paced dynamic environment, operating 24 hours a day, 7 days a week. You will be part of a collaborative team that is passionate about providing excellent customer service and supporting vibrant, connected communities.

What We Offer

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' - Access to a free mobile plan
  • 'Stay Connected NBN' - Access to a free NBN 100 plan
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

At Our Organization

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. We're not just redefining telco, we're changing its course.

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