IT Support Specialist
22 hours ago
About BHP
We are a global mining, metals and petroleum company committed to delivering value to our customers, investors, partners and the communities we serve. Our strategy is focused on creating a safe work environment where our employees feel strongly connected to our values and objectives.
Our Vision
At BHP, we have a clear vision for our future. We aim to be the world's best miner and resources company. To achieve this, we must continue to innovate and improve every aspect of our business. This means embracing new technologies, improving our safety performance and investing in our people.
The Role
This role is a key part of our operations team based at Jimblebar mine site in the Pilbara region of Western Australia. As the IT Support Specialist, you will be responsible for providing Level 1 desktop support for all I.T hardware deployments and related issues. You will also assist other teams such as Enterprise I.T teams, TROC, Projects and Asset owners.
Your Key Responsibilities
- Deliver effective and timely responses to service requests, resolve incidents/problems and manage the Technology service catalogue.
- Builds and deploys packages for installation, manages patching, troubleshoots end-user devices, and conducts low-level asset and inventory management.
- Determine the underlying cause of problems and evaluates multiple solutions to ensure a planned and structured approach to solving complex problems.
Requirements
- A trade/tertiary qualification in Information Technology or extensive knowledge and experience in site IT Support.
- Experience with Original Equipment Manufacturer (OEM) Standards to achieve acceptable reliability.
- Hold a valid Australian 'C' class driver's license.
- Able to maintain strong operational network relationships including collaboration with all stakeholders.
Benefits
We offer attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, extended leave entitlements and parent rooms.
Salary
$120,000 - $180,000 per annum.
Location
Jimblebar mine site in the Pilbara region of Western Australia.
Roster
Fly-in fly-out 8 Days, 6 Off roster.
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