IT Support Specialist

2 days ago


East Pilbara, Australia BHP Full time

About BHP

We are a leading global resources company, and our Western Australia Iron Ore (WAIO) operations is an integrated system of four processing hubs and five mines, connected by more than 1,000 kilometres of rail infrastructure and port facilities in the Pilbara region of northern Western Australia.

As a dedicated team member, you will have the opportunity to contribute to our success and be part of a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

We are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

Job Description

This is a fly-in fly-out (FIFO) 8 Days, 6 Off roster position based at Jimblebar mine site in the Pilbara region of Western Australia. You will provide Level 1 desktop support for all I.T hardware deployments and related issues, resolving incidents/problems and managing the Technology service catalogue.

  • Key Responsibilities:
  • Deliver effective and timely responses to service requests
  • Resolve IT incidents/problems and manage the Technology service catalogue
  • Support for on-site of IT incidents / tasks / minor works
  • Builds and deploys packages for installation, manages patching, troubleshoots end-user devices
  • Determines the underlying cause of problems and evaluates multiple solutions
  • Identifies, engages and manages a range of diverse internal and external stakeholders
  • Strives to achieve 100% safety, 100% customer value and 0% waste
  • Knows our customer and is obsessed with meeting their needs

About You

To be successful in this role, you will possess a Trade/Tertiary qualification in Information Technology and/or can demonstrated extensive knowledge and experience in the following areas:

  • Demonstrated relevant experience in site IT Support
  • Demonstrate experience with Original Equipment Manufacturer (OEM) Standards to achieve acceptable reliability
  • Hold a valid Australian 'C' class driver's license
  • Ability to maintain strong operational network relationships including collaboration with all Stake holders
  • Demonstrated capabilities in interpersonal relationships and communication skills
  • Understanding of ITIL principals
  • Ability to identify problems, raise tickets and participate in the resolution process
  • Exposure in Management of ServiceNow ticketing system and Asset Register and tracking

The estimated annual salary for this role is $110,000, plus performance-based bonuses and a best-in-class employee share program. We offer benefits such as flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms. At BHP, we know that we are strengthened by diversity and we are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day.



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