Performance and Operations Coordinator
1 week ago
BGIS Global Integrated Solutions Canada is a leading provider of integrated facility management services. With over 10,000 employees worldwide, BGIS delivers excellence in building operations, maintenance, project management, and real estate services across various sectors.
About the Role
The Performance and Reporting Officer will play a critical role in monitoring and reporting on the performance of BGIS (BMS) and our Subcontractors. This position requires a flexible and adaptable approach to efficiently monitor and report on key performance indicators (KPIs).
Key Responsibilities
* Monitor and report on the performance of the external BMS Call Centre.* Analyze and interpret property/facility and financial information and trends.* Develop, analyze, and report on complex KPIs.* Prepare monthly and quarterly performance reports in accordance with the KPI regime.* Assist in tendering, tender review, and the adjustment of BMS maintenance subcontracts.* Compile building and maintenance reports and recommendations.* Assist in the coordination and development of BMS Subcontractor maintenance plans.* Maintain and update the BMS maintenance management systems to ensure accurate asset registers and maintenance history.
Skills and Qualifications
* Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.* Strong background in Contract Administration, reporting, and database management.* Excellent written and verbal communication skills.* Intermediate to advanced MS Office skills, especially MS Excel including data management and presentation, pivot tables, VLOOKUPs, etc.
Salary and Benefits
The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience. As a valued employee of BGIS, you will be eligible for a range of benefits, including access to an Employee Assistance Program, special employee rates, career growth opportunities, inclusive workplace culture, job security, family-friendly policies, wellbeing benefits, community engagement initiatives, and more.
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