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Principal Client Service Officer

2 months ago

Sydney, New South Wales, Australia NSW Government Full time
About the Role

We are seeking a highly motivated and experienced Principal Client Service Officer to join our Estate Management team at NSW Trustee and Guardian. As a key member of our team, you will be responsible for delivering high-quality customer service and support to our customers, while also contributing to the development and implementation of our customer-centred approach.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, including those with disability, vulnerable, and older people.
  • Develop and maintain strong relationships with customers, their families, and carers.
  • Work collaboratively with other teams to ensure seamless delivery of services.
  • Contribute to the development and implementation of our customer-centred approach.
  • Participate in quality assurance and training activities to ensure high-quality service delivery.
Requirements
  • Relevant tertiary qualifications and/or demonstrated equivalent industry or professional experience.
  • Experience working with vulnerable and older people, including those with disability.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Strong problem-solving and analytical skills.
What We Offer

NSW Trustee and Guardian offers a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive work environment.
  • Flexible work arrangements.