Omnichannel Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000

As a key member of our team, your primary objective will be to craft a seamless and positive online customer experience across our websites.

Key Responsibilities
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  • Customer Experience Management
  • Communication Management between Customer Service & Stores/Distribution Centre teams
  • Liaising with store operations teams for a unified omnichannel customer experience
  • Managing training guides and timelines for Omni services

Additionally, you will be responsible for:

Other Key Responsibilities
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  • Analyzing the performance of our omni services
  • Managing customer service escalations and identifying trends for improvement
  • Producing communications on online activities internally
  • Monitoring weekly gross to net performance and Click to Bell performance
  • Identifying and working on customer experience improvement opportunities

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