Career Opportunity: Client Service Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeJob Full time $90,000 - $95,000

About the Role:

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  • This is a fantastic opportunity to join our company as a Client Service Support Specialist, working with a leading Financial Services client.
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Main Responsibilities:

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  1. Manage and resolve institutional client queries in a timely and efficient manner
  2. Monitor and maintain client connectivity for critical systems
  3. Deliver exceptional service to clients, maintaining high standards of support and responsiveness on all technical related matters
  4. Assist in the development and refinement of workflows between departments to ensure a streamlined and efficient client experience
  5. Provide assistance to clients during various development and testing phases such as API Development, Qualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live
  6. Collaborate internally with Operational, Business Development, Project and IT teams to enhance the customer experience
  7. Participate as an engaged member of the Operations Group, contributing to initiatives and deliverables aligned with the Operations strategy
  8. Identify and implement initiatives related to operational risk reduction, technical change and process improvement
  9. Candidates should have a technical mindset with exposure to networking concepts
  10. Previous exposure to CRM systems (ideally Salesforce) is highly desirable
  11. Experience in using call logging and tracking systems
  12. Previous experience in a client service orientated and delivery focused environment
  13. An understanding of the Australian financial markets including Equity, Derivatives or OTC Markets
  14. Knowledge of Participant systems, operations and connectivity models across Front, Middle or Back Office environments
  15. Experience in providing technical support
  16. Experience with technical systems, protocols or infrastructure
  17. Proven verbal, written and communication skills including experience with data collation and report writing for management]">

What We Offer:

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  • A competitive salary of $90,000 - $95,000 per year
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About Us:

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We are a leading Financial Services institution specialising in all financial trading products.

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