Operations Team Lead

2 weeks ago

Perth, Western Australia beBeeLeader Full time $90,000 - $120,000

Leadership Role

As a key leader in our organization, you will be responsible for managing and supporting a team in daily operations. Your expertise will ensure the seamless allocation of tasks, oversight, and reviews.

  • Guide your team with continuous feedback, mentoring, and coaching to enhance their performance and skills.
  • Identify training needs and assist with performance management to drive growth and excellence.
  • Coordinate day-to-day team activities to maintain productivity and efficiency.

The ideal candidate will possess:

  • Leadership experience in a call center or support role.
  • Excellent communication skills for effective mentoring and training.
  • Proficiency in service desk operations, including understanding of customer service and Service Level Agreements (SLAs).
  • Performance management skills to guarantee timely ticket processing by the team within SLA targets.

Our organization offers a collaborative work environment, opportunities for professional growth, and access to cutting-edge technologies. We prioritize employee development and encourage career advancement for high performers.

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