Operations Team Lead

2 weeks ago

Perth, Western Australia beBeeOperational Full time $50,000 - $60,000
Job Title

Operations Team Leader

About the Role

We are seeking an experienced and skilled Operations Team Leader to join our team. As a key member of our leadership group, you will be responsible for leading the operations team and ensuring the efficient administration of store processes and systems.

The ideal candidate will possess excellent leadership skills, with the ability to coach and develop the knowledge and capability of the operations team. You will also have strong communication and collaboration skills, with the ability to work effectively with internal and external stakeholders.

Key Responsibilities
  • Leadership and Development
    • Develop the knowledge and capability of the operations team using the coaching model and development framework
  • Administration and Compliance
    • Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:
      • Cash handling and banking integrity
      • Systems access and data integrity
      • Telephone management and enquiries
      • Payroll exceptions integrity
      • Marketing and promotional activity
  • Safety and Compliance
    • Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
  • Customer Service
    • Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Store Experience
    • Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
  • Relationship Building
    • Build and maintain effective working relationships with internal and external stakeholders
  • Personal Development
    • Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities
Qualifications
  • Customer Focus
    • Does everything through eyes of the customer
  • Drives Results
    • Consistently achieves results, even under tough circumstances
  • Develops Talent
    • Identifies and develops talent to build careers and meet organisational goals

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