Post Purchase Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeSettlement Full time $90,000 - $120,000
Property Settlement Coordinator

We are seeking an experienced Property Settlement Coordinator to join our team. The ideal candidate will have a strong background in property settlements and excellent communication skills.

About the Role

This is a critical role that requires attention to detail, organisational skills, and the ability to work effectively under pressure. As a Property Settlement Coordinator, you will be responsible for coordinating all aspects of the settlement journey, including liaising with internal teams and external stakeholders such as brokers, solicitors, property managers, and inspectors.

You will ensure contracts, finance, inspections, insurance, and rental campaigns are progressed on time, documented accurately, and communicated clearly. Your role will allow our Senior Property Acquisitions Analysts (SPAAs) to focus on sourcing and securing properties, while you take ownership of the post-purchase experience.

  • Manage all milestones from exchange to post settlement, ensuring seamless handovers and client experience.
  • Coordinate key stakeholder communications, including brokers, legal teams, property managers, quantity surveyors, and inspectors.
  • Support clients with contracts, deposits, insurance, and property-related tasks in a timely and proactive manner.
  • Organise and review building & pest inspections, walkthroughs, and post-exchange tasks.
  • Liaise with SPAAs to ensure all works and repairs are negotiated, executed, and signed off.
  • Ensure rental campaigns are launched and monitored for successful handover post-settlement.
  • Maintain 100% accuracy in CRM systems and Attio task management.
  • Provide client communication that is clear, timely, and anticipates the next steps at all times.
  • Escalate and resolve issues swiftly, ensuring no preventable delays impact settlement timelines.
Key Performance Indicators

The following Key Performance Indicators apply to this role:

  • On-Time Settlements: % of settlements occur on time, with no preventable delays.
  • NPS Score: Average monthly Net Promoter Score.
  • Client Review Conversion: Percentage of clients leaving a Google Review post-purchase.
  • Communication Standards: Responsiveness, over promise – under deliver, clarity in next steps, and agent/client interactions.
  • Collaboration with Property Analyst & strategist: Quality of client service, communication and responsiveness to Acquisitions division.
  • Milestone Timeliness: % of settlement milestones completed before deadline.
  • CRM Integrity and Accuracy: Task management, settlement process adherence and data accuracy in relevant platforms.

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