Unique Administrative Support Role

7 days ago

Canberra, ACT, Australia beBeeAdministration Full time $90,000 - $120,000
Job Title:

Non-Standard Service Request Specialist


Job Description

The Non-Standard Service Request (NSSR) Specialist plays a key role in assisting the NSSR manager to deliver successful NSSR and supports the Switchboard team as a switchboard operator, covering leave.

This specialist will be responsible for responding to client requests with plans for delivery of NSSR. They will coordinate equipment and resources to deliver NSSR within contracted Service Level Agreements (SLA).

The NSSR Specialist must ensure NSSR delivery fulfils agreed scope to required quality. They will prepare client status reporting and attend client meetings.

They are also responsible for managing resources to achieve planned margins.


Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in client service and administration.
  • AGSVA baseline security clearance or ability to obtain this level of clearance.
  • Previous experience in Project Administration, IT Service Managed, and/or ICT Infrastructure.
  • Previous experience operating a switchboard is desirable.

Benefits

We offer a range of benefits including:

  • Flexible working arrangements including 3 days in office and 2 days remote.
  • Inclusive paid parental leave up to 14 weeks for primary caregiver.
  • Access to online learning catalogue and resources for personal growth.
  • Employee-led volunteer groups promoting diversity and inclusion.

What We Offer

We strive to create an inclusive work environment that values diversity, equity, and inclusion. Our organization is committed to providing equal opportunities for all employees and job applicants without regard to race, color, national origin, ancestry, age, disability, sex, gender identity or expression, sexual orientation, or any other characteristic protected by applicable law.


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