Clinical Excellence Partner

4 weeks ago


Brisbane, Queensland, Australia McLean Care Full time

Join McLean Care, a pioneering healthcare organization dedicated to delivering innovative digital solutions in rural Australia.

We are seeking an experienced Customer Success Coordinator to play a pivotal role in our virtual clinic's growth and impact.

The successful candidate will possess a deep understanding of telehealth and virtual care industry trends, as well as a solid foundation in customer success and retention strategies.

This is an exciting opportunity for someone who is passionate about making a meaningful difference in clinical excellence, anywhere and anytime.

We offer a competitive salary plus superannuation, along with a range of employee benefits, including salary packaging, travel opportunities, and access to professional development programs.

The estimated annual salary for this position is $65,000 - $80,000 AUD, depending on experience.

About the Role

The Customer Success Coordinator will be responsible for building strong relationships with clients, providing strategic guidance, and ensuring that they achieve their goals using the iAgeHealth service.

This includes:

  • Understanding client requirements and providing practical product information
  • Developing account plans to maximize client satisfaction and retention
  • Working collaboratively with the team to identify and address client needs

Essential Skills and Qualifications

To succeed in this role, you will need:

  • A higher education qualification in healthcare management, business, commerce, or a related field
  • 2+ years of demonstrated experience in customer success and/or customer retention
  • Excellent communication and interpersonal skills
  • Solid grounding in selling skills, including consultative selling and solution selling

About Us

Mclean Care is a leading provider of aged care services in regional Australia. We are committed to creating an inclusive workplace that values diversity and promotes the right to feel safe, be valued, and heard.



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