Manager of Operational Efficiency

23 hours ago

Sydney, New South Wales, Australia beBeeOperational Full time $100,000 - $130,000
Operations Excellence Manager

About the Role:

This is an exciting opportunity to join our organization as an Operations Excellence Manager. The successful candidate will be responsible for driving operational excellence by managing and controlling aspects of the gateway operation.

The ideal candidate will have a proven track record of continuous improvement, excellent leadership skills, and the ability to motivate and empower employees through effective communication.

Main Responsibilities:

  • Develop and implement strategies to drive operational efficiency and improve service quality.
  • Lead cross-functional teams to achieve depot targets for service quality, loss, and damage reduction at optimum costs.
  • Analyse day-to-day results in the depot operations and take corrective action to meet targets.
  • Establish a customer-focused culture by implementing initiatives and tools that aim to achieve customer satisfaction, loyalty, and retention.
  • Use standard tools and methods to ensure daily/weekly/monthly reporting, measuring, and control of resources, activity service performance, and cost.
  • Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Ensure all resources are focused on achieving high-quality service performance.

Requirements:

  • Previous experience in a similar role.
  • Knowledge of optimisation processes.
  • Good knowledge of operations processes and related technology.
  • Proven track record of continuous improvement.
  • Ability to realise concepts in a can-do mentality.
  • Understanding of communication requirements in a multi-cultural environment.
  • Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development.

What We Offer:

We offer a dynamic and challenging work environment with opportunities for professional growth and development. The successful candidate will be rewarded with a competitive salary and benefits package.

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