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Director of Strategic Client Engagement
2 weeks ago
The Client Success team at a leading research and advisory firm focuses on delivering exceptional client service and retention versus business growth and development. Associates have an assigned portfolio of clients with whom they partner to ensure each client receives value far exceeding their investment in services.
They surface the client's business priorities and identify effective ways to support clients through purchased services.
- Develop and manage relationships with existing clients ranging from senior C-level executives to junior professionals across various business functions and companies.
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend actions that drive high value, client retention, and return on investment.
- Onboard new clients introducing purchased services and capabilities.
- Collaborate with internal colleagues to maximize service delivery value.
4+ years relevant professional experience or internship.
Strong client service, communication, collaboration, prioritization, critical thinking, and influencing skills.
Bachelor's or Master's degree preferred.
