Client Director

Client Director - Communications

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Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and research experts sitting side by side, working together on major brands to solve their marketing challenges.

At Bastion Communications, we believe that powerful communications is key to a brand's success. Our comprehensive marketing communications services are designed to engage audiences, enhance reputations and drive meaningful results.

About Bastion Reputation

Bastion Reputation was founded in 2015 and forms part of Bastion Communications. We are one of Australia's leading for-purpose corporate and organisational communications consultancies, specialising in strategic communication, public affairs, and issues management. We bring extensive experience helping organisations navigate reform, manage change, and build trust with stakeholders, internally and externally.

Our team comprises experienced communications professionals including ex-journalists, government advisors and corporate strategists. We navigate complex situations to deliver clear and practical advice that earns trust and delivers results.

Role Overview

The Client Director is a critical client-facing position within Bastion Reputation, responsible for supporting or managing key client relationships, leading the delivery of high-quality strategic communication services. The role requires a proactive, solutions-focused communicator who can deliver measurable outcomes for clients while supporting the senior Bastion Reputation team members in business development and team performance.

This role is suited for a communications professional with approximately 7–10 years of experience in media, corporate affairs, government relations, or stakeholder engagement. The Client Director will be expected to take initiative, work independently, and uphold Bastion Reputation's high standards in all client and internal work.

Client Roles and Responsibilities

• Contribute to the development of communications strategies, stakeholder engagement plans, and issues management frameworks.
• Help identify reputational risks and recommend communication approaches aligned to client goals.

Client Delivery

• Act as the day-to-day project lead for client work, overseeing timelines, budgets, and quality control.
• Maintain strong relationships with client contacts and ensure their satisfaction and retention.
• Collaborate with senior team members to provide clear, confident advice and hands-on delivery.

Team Roles and Responsibilities

Team Support

• Support the senior team members in maintaining a high-performing, positive team environment.
• Participate in internal knowledge sharing and contribute to team capability development.

Team Processes

• Ensure quality and consistency in deliverables by applying best practice communication principles.
• Follow internal systems and project management processes.

Business Roles and Responsibilities

Business Development

• Assist with proposal development and support pitch processes.
• Identify organic growth opportunities within existing client accounts.

Business Operations

• Accurately track time and resources in internal systems.

Key Skills & Attributes

• Leadership -Ability to manage multiple client projects with competing priorities. Work as team member and leader, mentoring less experienced staff
• Thinking & insights - Sound judgment and experience in managing reputational issues and promoting opportunities.
• Communication - Strong communication and writing skills across multiple formats and audiences.
• Management -Strong interpersonal skills and ability to build rapport with clients and colleagues.
• Workplace -Contribute to a respectful, collaborative and inclusive team culture.
• Actions -Demonstration through interactions with clients, the team and Bastion, behaviours of transparency, inclusion, accountability and integrity.

What We Offer

• Flexible work in a hybrid work environment with mental wellbeing initiatives
• A supportive culture focused on collaboration and personal growth
• A truly integrated agency network that includes research, data, insights, creative, digital, experiential, reputation management, content production, performance, earned media, etc.
• Robust G&D program training throughout the year
• Happy Days and Birthday Leave
• Culture Club: a calendar of events that connects our team in creative and fun ways

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionPublic Relations
• IndustriesAdvertising Services and Public Relations and Communications Services

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