Senior Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

At Stryker Australia Pty Ltd, we are seeking an experienced Senior Operations Manager to lead our team of field service engineers across multiple states in Australia.

About the Role

This is a fantastic opportunity for a passionate people leader with proven experience coaching and developing high-performing teams from any industry.

Key Responsibilities
  • Directly supervise frontline field service employees, providing mentoring, support and training to deliver the long-term strategy
  • Engage, coach and develop the group to ensure a high level of technical competency and ability to create a great customer experience
  • Support and hold the team accountable, driving development and culture
  • Set performance targets, monitor progress, and provide feedback to technicians
  • Manage resources for adequate coverage and customer needs
  • Maintain quality standards and documentation of service activities for internal and external reference
Requirements
  • People leadership experience managing remote field-based teams to success
  • Excellent communicator, with strong facilitation and conflict resolution skills
  • Ability to handle tight deadlines and competing priorities
  • Ability to build strong trusted relationships with stakeholders
  • Accountability for business results
  • Ability to effectively drive business objectives through leadership and management of people
  • Ability to achieve efficiencies and drive systematic improvement processes
What We Offer
  • An attractive package including a broad range of discounts and benefits from a range of partners
  • A genuine opportunity for an ambitious and customer-focused individual to progress and grow their career with a leading global medical device company
  • Multiple financial benefits including healthcare, financial wellbeing, insurance benefits
  • Ongoing training and opportunities for career progression
  • Paid Parental leave schemes
  • Volunteer Days
  • Being part of one of the world's largest and most recognizable brands
  • An excellent team culture – we have fun whilst we work
  • A Leader who will support & guide you throughout your career
  • Access to employee benefits
  • Access to our career and self-development program from day one
  • Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

We estimate the salary for this role to be around $120,000 - $150,000 AUD per annum, depending on experience.

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